The communication between health professionals and citizens is essential for treatment to be effective and to trigger the synergy that allows for the best therapeutic results.

Very often the language adopted by health care staff is difficult to understand, especially for people with poor health literacy.

With the aim of facilitating the relationship between health professionals and citizens the EU project (Erasmus+) "IMPACCT" has created a free online course and a series of pilot initiatives for the benefit of students of degree courses kin the medical and other health professions.

On the FutureLearn portal is already available the free course, in English, "Working with Patients with Limited Health Literacy".
According to recent studies, health literacy is one of the most discriminants in health. The acquisition of specific skills by healthcare professionals, in terms of adopting a language that is as comprehensible to people as possible, would improve daily communication, with positive effects on the therapeutic effectiveness of healthcare provision, as well as on health promotion and prevention.

This is particularly important in the context of the Covid-19 pandemic, where communication between health professionals and patients, accessibility of services and citizens' need to obtain and understand health information has been severely tested. The pandemic not only caught the attention of health professionals and citizens, but also spread new terms, abbreviations and concepts (serological, fiduciary isolation, etc.) that are not fully understood by all.

The course, therefore, available online since the 19th of October 2020, proposes to health professionals (doctors, nurses, etc..) and students of medicine and other health professions, to bridge the "gap" with the patient through a focus on the concept of health literacy (health literacy), increasing the skills to improve communication with people.
In the training initiative some techniques and strategies useful to support those patients who have a limited level of health literacy are also exposed.

To learn more about the topic, to improve the effectiveness of your professional performance, interaction and communication with patients and to participate in the course, you can directly access the portal, link: or follow on Twitter #FLhealthliteracy.

More information about the IMPACCT project (IMproving PAtient-centered Communication Competences: To build professional capacity concerning health literacy in medical and nursing education) is available on the project website (